Refund policy

Last updated: 24 September 2026

We want you to be confident in your Dominium piece. This policy explains voluntary returns and preserves all mandatory consumer rights.

Standard returns

You may request a return of non-personalized jewelry within 30 calendar days after delivery or collection. Items must be unworn, undamaged and unaltered, with original packaging, certificates and accessories. Reasonable inspection is permitted. Provide your order number or other proof of purchase.

Bespoke and personalized pieces

Pieces created to your individual specifications, including custom designs, monograms and engraving, are excluded from change-of-mind returns once produced. Exclusions will be disclosed before purchase. A standard collection piece is not automatically excluded simply because it is produced after ordering. These exclusions never remove rights relating to defective, damaged, incorrect or misdescribed goods.

How to return

Contact us with your order details and, where relevant, photographs. We will provide secure return instructions and the correct address. Send an approved voluntary return within 14 calendar days after receiving those instructions. Do not send jewelry to a business address without checking with us. Use secure packaging and a tracked service with insurance covering jewelry at its full value; keep your shipping receipt.

Shipping costs

You pay return shipping and insurance for change-of-mind returns. Original shipping charges are not refundable unless applicable law requires otherwise. We arrange or cover reasonable return costs for defective, incorrect or transit-damaged goods. No restocking fee applies to eligible returns.

Refunds

We inspect returns and notify you of the outcome. We aim to complete inspection within 3 business days of receipt and issue approved refunds to the original payment method within 5–10 business days after assessment, or earlier where legally required. Your payment provider may need additional time to display the credit. Business days are Monday to Friday, excluding UAE public holidays. If a voluntary return is declined, we explain why and discuss the next steps.

Defective, damaged or incorrect goods

Contact us promptly if anything is wrong and retain packaging where possible. We will assess the issue and provide the repair, replacement, refund or other remedy required by law. The voluntary return window, packaging requirements and bespoke exclusions do not restrict these rights.

Cancellations, exchanges and resizing

Contact us promptly to cancel. Standard orders may be cancelled before dispatch; dispatched orders follow the return process. For bespoke commissions, design fees, deposits and cancellation conditions are agreed before payment. Any lawful deduction for work performed or non-recoverable costs must follow the agreed conditions; requesting cancellation does not automatically forfeit a deposit. Exchanges and resizing depend on suitability and availability, with charges agreed in advance.

Mandatory consumer rights

If mandatory law grants additional withdrawal rights, different refund deadlines or reimbursement of standard delivery charges, those provisions take priority over this voluntary policy. Nothing restricts rights that cannot legally be excluded.

Contact: bespoke@dominiumjewelry.com | Telephone / WhatsApp: +971 55 582 1449.