Last updated: 24 September 2026

Dominium Jewelry offers tracked delivery within the UAE and to supported international destinations, subject to destination restrictions, carrier availability and the nature and value of the shipment. Available delivery services and charges are shown at checkout or confirmed in your quotation before payment.

Production and shipping times

Production and delivery are separate. Standard made-to-order pieces commonly require approximately 2–3 weeks after payment, while detailed bespoke work may require approximately 4–6 weeks or another timeframe confirmed in your quotation or order confirmation. Product-specific timelines may differ depending on design complexity, approvals, stone sourcing and material availability.

Any production or delivery date is an estimate unless Dominium expressly confirms a guaranteed date in writing. Customs procedures, public holidays, remote locations, security checks and carrier disruption can affect transit times.

Shipping charges and tracking

Shipping costs depend on destination, service level and order value. Any complimentary-shipping offer and its conditions will be stated before payment. Tracking details are provided after dispatch where supported by the carrier.

High-value and fine-jewellery deliveries

Fine-jewellery shipments may be subject to additional carrier or security procedures. Depending on the order, we may require signature on delivery, identity verification, delivery to a verified address or another secure handover arrangement. Unattended or “safe place” delivery may not be available for high-value orders.

Where shipment insurance is included, this will be confirmed in your order or shipping confirmation. We do not represent that every destination, carrier or order value is covered by the same insurance arrangement.

Delivery address

Please provide a complete and accurate delivery address, reachable telephone number and recipient details. Address changes after dispatch may not be possible. If delivery fails because information supplied by the customer is incomplete or incorrect, we will explain any reasonable additional delivery charge before redelivery.

International duties, taxes and customs

Unless expressly included at checkout or in your accepted quotation, destination import duties, VAT, customs-clearance charges, brokerage fees and similar government or carrier charges are payable by the recipient. We do not control these charges and cannot guarantee customs-clearance times.

We declare shipments accurately and in accordance with applicable customs and courier requirements. We will not intentionally undervalue a shipment or misdescribe its contents for customs purposes.

Risk and delivery

For shipping arranged by Dominium, responsibility remains with Dominium until delivery to you or your nominated recipient, subject to applicable law and any lawful carrier conditions. High-value orders may require documented handover.

Delayed, lost, damaged or tampered parcels

Contact us promptly if a parcel is delayed, appears lost, arrives damaged or shows signs of tampering. Retain all packaging and take photographs where possible. Do not dispose of packaging before any required courier or insurance investigation is complete.

We will investigate with the carrier and, where applicable, the insurer. Carrier procedures do not replace or restrict your rights against Dominium where applicable.

Unsuccessful delivery

If delivery fails because of an incorrect address or unavailable recipient, we will contact you to arrange next steps. Any reasonable additional delivery charge will be explained before redelivery. An undelivered order is not automatically forfeited.

Returns

Please contact us before sending jewellery. Fine-jewellery returns may require specific secure shipping and insurance arrangements. See our Return and Refund Policy for full details.

Contact: bespoke@dominiumjewelry.com | Telephone / WhatsApp: +971 55 582 1449.